# What we do

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## Benefits:

### Omnichannel Chat System

* Able to connect to multiple channels such as
  * WhatsApp
  * Telegram
  * Facebook Messenger
  * Instagram
  * Shopee Chat
  * Lazada Chat
  * WeChat
  * Signal
  * Email
  * Zalo
* Manage all communications in 1 platform

### Brand Management System

Manage multiple brands/businesses/companies communication channel in 1 platform without having to switch and manage many devices.&#x20;

### Multiple Team Member Access

Invite multiple team members to attend and manage all the inquiries from different communication channels.

### Broadcast Messages

Send out messages in mass within seconds. Able to perform 2-way communication after broadcast campaign.

### Built-in CRM System

Manage all your customers and prospects in 1 platform. You can manage all of them using our tag management system. In the future, you can filter it based on the tag you have placed for every contact.&#x20;

### Automated Message Notification

Send out automated messages whenever there is an event triggered. Here are some of the events you can send an automated message in these use cases:

* Automated order notification
* Automated shipment alerts
* Automated OTP code
* Automated appointment reminder
* Automated boarding pass notification
* Automated survey invitation
* Many more...

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**oChats.io tip**: Automated message notification only works when you integrate WordPress plugin/ Shopify app to your website. It also works if you integrate with Shopee & Lazada.&#x20;
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### Cross Channel Analytics

Understand your sales derives from which channel and which channel contributes the most sales. You can also understand why that channels work better than other channels.

## Schedule a live demo

You can schedule a live demo with us for free.

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