> For the complete documentation index, see [llms.txt](https://docs.ochats.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ochats.io/overview/what-we-do.md). # What we do {% embed url="" %} ## Benefits: ### Omnichannel Chat System * Able to connect to multiple channels such as * WhatsApp * Telegram * Facebook Messenger * Instagram * Shopee Chat * Lazada Chat * WeChat * Signal * Email * Zalo * Manage all communications in 1 platform ### Brand Management System Manage multiple brands/businesses/companies communication channel in 1 platform without having to switch and manage many devices. ### Multiple Team Member Access Invite multiple team members to attend and manage all the inquiries from different communication channels. ### Broadcast Messages Send out messages in mass within seconds. Able to perform 2-way communication after broadcast campaign. ### Built-in CRM System Manage all your customers and prospects in 1 platform. You can manage all of them using our tag management system. In the future, you can filter it based on the tag you have placed for every contact. ### Automated Message Notification Send out automated messages whenever there is an event triggered. Here are some of the events you can send an automated message in these use cases: * Automated order notification * Automated shipment alerts * Automated OTP code * Automated appointment reminder * Automated boarding pass notification * Automated survey invitation * Many more... {% hint style="info" %} **oChats.io tip**: Automated message notification only works when you integrate WordPress plugin/ Shopify app to your website. It also works if you integrate with Shopee & Lazada. {% endhint %} ### Cross Channel Analytics Understand your sales derives from which channel and which channel contributes the most sales. You can also understand why that channels work better than other channels. ## Schedule a live demo You can schedule a live demo with us for free. {% embed url="" %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.ochats.io/overview/what-we-do.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.