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oChats.io
  • 👋Welcome to oChats.io
  • Overview
    • 💡What we do
    • ✨Our Features
      • Chat Management System
      • Broadcast Messages
      • Multiple Team Member Access
      • CRM System
      • Brand Management System
      • Analytics
  • Module - Tutorial
    • 🛠️Getting set up
    • 🏪Create workspace
    • 🧑Connect to channels
      • WhatsApp Web
      • WhatsApp API
        • WhatsApp Cloud API
        • Gupshup
        • 360dialog
      • Telegram
      • LINE
      • WeChat Business
        • Integration
      • Email
        • Enable IMAP access
    • 📘Upload contacts
      • How to upload a new contact?
      • How to upload new contacts in bulk?
      • How to merge & unmerge contact?
    • 👩‍🏫Set up profile
    • 🔁Messages
      • How to edit name?
      • How to open CRM pop out widget?
      • How to reply customer with another channel?
      • How to use snippet in message section quickly?
      • How to use WhatsApp template message in message section quickly?
      • How to send out personalized WhatsApp template message?
    • 💨Quick reply
      • How to set greeting message?
    • 🗣️Broadcast
      • Personalized Broadcast
      • Personalized Broadcast for WhatsApp
      • Reminder Broadcast
      • Download Broadcast Report
    • 🔍Workflow (Beta)
    • ⚙️Settings
      • WhatsApp Templates
      • Snippets
      • Users
      • Contact Fields
      • Tag
  • Use Cases
    • 🎨For Sales & Marketing Team
    • 🖥️For Customer Support Team
    • 📻For Procurement Team
    • 🧭For Human Resource Team
  • Benefits
    • List Your Business in WhatsApp Business Search
    • WhatsApp Commerce
    • Visible Display Name for Verified Businesses
    • Immediate Instant Messaging for Verified Businesses
    • New Verticals Allow in WhatsApp Business API
    • Getting Green Tick Verification Badge
  • FAQ
    • Why I cannot send out WhatsApp messages?
    • Why I cannot receive incoming message from user?
    • Why I cannot search for my LINE ID?
    • Can I use Wechat Official Account to join WeChat Group?
    • If I saw double tick in Message module, does it mean that my contact has received & read my message?
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  • Benefits:
  • Omnichannel Chat System
  • Brand Management System
  • Multiple Team Member Access
  • Broadcast Messages
  • Built-in CRM System
  • Automated Message Notification
  • Cross Channel Analytics
  • Schedule a live demo
  1. Overview

What we do

We provide an omnichannel messaging software for businesses & brands.

PreviousWelcome to oChats.ioNextOur Features

Last updated 2 years ago

Benefits:

Omnichannel Chat System

  • Able to connect to multiple channels such as

    • WhatsApp

    • Telegram

    • Facebook Messenger

    • Instagram

    • Shopee Chat

    • Lazada Chat

    • WeChat

    • Signal

    • Email

    • Zalo

  • Manage all communications in 1 platform

Brand Management System

Manage multiple brands/businesses/companies communication channel in 1 platform without having to switch and manage many devices.

Multiple Team Member Access

Invite multiple team members to attend and manage all the inquiries from different communication channels.

Broadcast Messages

Send out messages in mass within seconds. Able to perform 2-way communication after broadcast campaign.

Built-in CRM System

Manage all your customers and prospects in 1 platform. You can manage all of them using our tag management system. In the future, you can filter it based on the tag you have placed for every contact.

Automated Message Notification

Send out automated messages whenever there is an event triggered. Here are some of the events you can send an automated message in these use cases:

  • Automated order notification

  • Automated shipment alerts

  • Automated OTP code

  • Automated appointment reminder

  • Automated boarding pass notification

  • Automated survey invitation

  • Many more...

oChats.io tip: Automated message notification only works when you integrate WordPress plugin/ Shopify app to your website. It also works if you integrate with Shopee & Lazada.

Cross Channel Analytics

Understand your sales derives from which channel and which channel contributes the most sales. You can also understand why that channels work better than other channels.

Schedule a live demo

You can schedule a live demo with us for free.

💡
Book a meeting
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