> For the complete documentation index, see [llms.txt](https://docs.ochats.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ochats.io/module-tutorial/connect-to-channels/whatsapp-web.md).

# WhatsApp Web

Connecting to WhatsApp Web is as easy as scanning QR code. 

Here are some tips / important information which you should know of:

* When you connect your WhatsApp account via WhatsApp Web, it will stay connected for maximum 1 day to 12 days. Hence, if it is disconnected, please reconnect again by scanning the QR code.
* Once you have connected to your WhatsApp account via WhatsApp Web, oChats will download 100 previous messages for every contact into oChat automatically. *Yes, all of these conversation history will contribute to your data storage within oChats*.
* You may face data discrepancy across WhatsApp mobile app and WhatsApp Web. For eg, new incoming/outgoing message appears in your WhatsApp mobile app but it doesn't reflect in mobile app.
* Not **all functions** will reflect in oChats due to limitation & restriction in unofficial WhatsApp API. For eg, if any of your customer replies back to you using the **Reply** function in WhatsApp Web, it will not reflect in oChats.

  <figure><img src="/files/u8Kc7VkqeJwbPqLrX51n" alt=""><figcaption></figcaption></figure>
* Sometimes the QR code doesn't generate due to temporary downtime in unofficial WhatsApp API or QR code expired. You need to refresh the page & wait for next scanning attempts.
* If you are not able to receive WhatsApp button template, it means that our software is waiting for latest WhatsApp Button update from Google Play Store and/or Apple App Store. Once it is updated, you will be able to receive the WhatsApp button template again.


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