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oChats.io
  • 👋Welcome to oChats.io
  • Overview
    • 💡What we do
    • ✨Our Features
      • Chat Management System
      • Broadcast Messages
      • Multiple Team Member Access
      • CRM System
      • Brand Management System
      • Analytics
  • Module - Tutorial
    • 🛠️Getting set up
    • 🏪Create workspace
    • 🧑Connect to channels
      • WhatsApp Web
      • WhatsApp API
        • WhatsApp Cloud API
        • Gupshup
        • 360dialog
      • Telegram
      • LINE
      • WeChat Business
        • Integration
      • Email
        • Enable IMAP access
    • 📘Upload contacts
      • How to upload a new contact?
      • How to upload new contacts in bulk?
      • How to merge & unmerge contact?
    • 👩‍🏫Set up profile
    • 🔁Messages
      • How to edit name?
      • How to open CRM pop out widget?
      • How to reply customer with another channel?
      • How to use snippet in message section quickly?
      • How to use WhatsApp template message in message section quickly?
      • How to send out personalized WhatsApp template message?
    • 💨Quick reply
      • How to set greeting message?
    • 🗣️Broadcast
      • Personalized Broadcast
      • Personalized Broadcast for WhatsApp
      • Reminder Broadcast
      • Download Broadcast Report
    • 🔍Workflow (Beta)
    • ⚙️Settings
      • WhatsApp Templates
      • Snippets
      • Users
      • Contact Fields
      • Tag
  • Use Cases
    • 🎨For Sales & Marketing Team
    • 🖥️For Customer Support Team
    • 📻For Procurement Team
    • 🧭For Human Resource Team
  • Benefits
    • List Your Business in WhatsApp Business Search
    • WhatsApp Commerce
    • Visible Display Name for Verified Businesses
    • Immediate Instant Messaging for Verified Businesses
    • New Verticals Allow in WhatsApp Business API
    • Getting Green Tick Verification Badge
  • FAQ
    • Why I cannot send out WhatsApp messages?
    • Why I cannot receive incoming message from user?
    • Why I cannot search for my LINE ID?
    • Can I use Wechat Official Account to join WeChat Group?
    • If I saw double tick in Message module, does it mean that my contact has received & read my message?
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  1. Module - Tutorial
  2. Connect to channels

WhatsApp Web

Scan QR code to connect to your WhatsApp account

PreviousConnect to channelsNextWhatsApp API

Last updated 1 year ago

Connecting to WhatsApp Web is as easy as scanning QR code.

Here are some tips / important information which you should know of:

  • When you connect your WhatsApp account via WhatsApp Web, it will stay connected for maximum 1 day to 12 days. Hence, if it is disconnected, please reconnect again by scanning the QR code.

  • Once you have connected to your WhatsApp account via WhatsApp Web, oChats will download 100 previous messages for every contact into oChat automatically. Yes, all of these conversation history will contribute to your data storage within oChats.

  • You may face data discrepancy across WhatsApp mobile app and WhatsApp Web. For eg, new incoming/outgoing message appears in your WhatsApp mobile app but it doesn't reflect in mobile app.

  • Not all functions will reflect in oChats due to limitation & restriction in unofficial WhatsApp API. For eg, if any of your customer replies back to you using the Reply function in WhatsApp Web, it will not reflect in oChats.

  • Sometimes the QR code doesn't generate due to temporary downtime in unofficial WhatsApp API or QR code expired. You need to refresh the page & wait for next scanning attempts.

  • If you are not able to receive WhatsApp button template, it means that our software is waiting for latest WhatsApp Button update from Google Play Store and/or Apple App Store. Once it is updated, you will be able to receive the WhatsApp button template again.

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