How to reply customer with another channel?
Reply customer with another channel.
Steps:
Go to Message
Select the contact you want to reply to
In the chat box, you will see a drop down. Click on it. (If you see only 1 channel selection, please ensure you merge the contact first. To merge the contact, please read below)
Select the channel you want to reply back to your customer.
If you don't know how to merge/unmerge contact, you may refer to this tutorial.
How to merge & unmerge contact?Last updated