# Messages Manage all your incoming and outgoing messages in this section. {% embed url="" %} {% hint style="warning" %} **Important Note**: All WhatsApp conversations are bound with 24 hours restriction. If there is no conversation (*between your customer and you*) within 24 hours, the WhatsApp chat will be automatically locked. This restriction is set by Meta. Meta always encourages customer to initiate the conversation first. However, if you (*as a business owner*) wants to initiate the conversation first, you need to create/submit a new WhatsApp template to Meta for approval before you can initiate/send out your message to your customer. You can learn more in [Meta documentation](https://developers.facebook.com/docs/whatsapp/conversation-types). You can learn how to submit/create your WhatsApp template [here](/module-tutorial/settings/whatsapp-templates.md). {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ochats.io/module-tutorial/messages.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.