How to set greeting message?

Create greeting message.

Step 1 & 2

Step 3, 4 & 5

Important Tips: It is advisable for you to use Quick Replies function as a Welcome message. It will be easier for you to predict what customer replies.

Steps:

1. Go to Quick Replies

2. Select +Create Quick Replies

3. Insert the message you think your customer will initiate the conversation first. For example, when anyone initiates a conversation first, they will start with "Hi", "Hello" or "Hai".

4. Insert the Quick Replies answer you want to send out. The system will auto detect the exact same message and send out the preset Quick Replies answer.

5. Select the status (Active / Inactive) of the Quick Replies message.

6. Click Submit