# How to set greeting message?

<figure><img src="/files/6bgwJUjojDOwnSvmLtrx" alt=""><figcaption><p>Step 1 &#x26; 2</p></figcaption></figure>

<figure><img src="/files/aCzfdAzNTZ8HEs6qakQ6" alt=""><figcaption><p>Step 3, 4 &#x26; 5</p></figcaption></figure>

{% hint style="info" %}
**Important Tips**: It is advisable for you to use **Quick Replies** function as a Welcome message. It will be easier for you to predict what customer replies.
{% endhint %}

### Steps:

1. Go to **Quick Replies**
2. Select **+Create Quick Replies**
3. Insert the message you think your customer will initiate the conversation first. For example, when anyone initiates a conversation first, they will start with "**Hi**", "**Hello**" or "**Hai**".&#x20;
4. Insert the Quick Replies answer you want to send out. The system will auto detect the exact same message and send out the preset Quick Replies answer.&#x20;
5. Select the status (Active / Inactive) of the Quick Replies message.
6. Click **Submit**


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