# How to set greeting message?

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2FCIjSDVOEa3SbITwJKaOE%2Fquick%20reply%20-%201.JPG?alt=media&#x26;token=bd0e52be-c4a0-4d16-8b06-f9e29ebb010a" alt=""><figcaption><p>Step 1 &#x26; 2</p></figcaption></figure>

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2FnMddV4kTa4ENIfPOiGth%2Fquick%20reply%20-%202.JPG?alt=media&#x26;token=86a3cfda-12e1-49a0-b23d-9600c7d1410d" alt=""><figcaption><p>Step 3, 4 &#x26; 5</p></figcaption></figure>

{% hint style="info" %}
**Important Tips**: It is advisable for you to use **Quick Replies** function as a Welcome message. It will be easier for you to predict what customer replies.
{% endhint %}

### Steps:

1. Go to **Quick Replies**
2. Select **+Create Quick Replies**
3. Insert the message you think your customer will initiate the conversation first. For example, when anyone initiates a conversation first, they will start with "**Hi**", "**Hello**" or "**Hai**".&#x20;
4. Insert the Quick Replies answer you want to send out. The system will auto detect the exact same message and send out the preset Quick Replies answer.&#x20;
5. Select the status (Active / Inactive) of the Quick Replies message.
6. Click **Submit**