> For the complete documentation index, see [llms.txt](https://docs.ochats.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ochats.io/overview.md).

# Overview

- [What Does oChats.io Do?](https://docs.ochats.io/overview/what-we-do.md): We provide an omnichannel messaging software for businesses & brands.
- [Our Product Features](https://docs.ochats.io/overview/our-features.md): Use our features to propel your business to the next level.
- [Chat Management System](https://docs.ochats.io/overview/our-features/chat-management-system.md): Manage every customer conversation from one unified chat dashboard.
- [Broadcast Messages](https://docs.ochats.io/overview/our-features/broadcast-messages.md): Send bulk or personalized broadcast messages to your contacts.
- [Multiple Team Member Access](https://docs.ochats.io/overview/our-features/multiple-team-member-access.md): Give your whole team shared access to reply from one inbox.
- [Built-In CRM System](https://docs.ochats.io/overview/our-features/crm-system.md): Tag, organize, and track every contact with a built-in CRM.
- [Brand Management System](https://docs.ochats.io/overview/our-features/brand-management-system.md): Manage multiple brands or businesses from a single workspace.
- [Analytics & Reporting](https://docs.ochats.io/overview/our-features/analytics.md): Track team performance and conversation metrics in real time.
- [Helpdesk Ticketing System](https://docs.ochats.io/overview/our-features/helpdesk-ticketing-system.md): Turn chat conversations into trackable support tickets with ease.
- [Appointment Booking Form](https://docs.ochats.io/overview/our-features/appointment-booking-form.md): Schedule meetings with a built-in video link, right from the chat.