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oChats.io
  • 👋Welcome to oChats.io
  • Overview
    • 💡What we do
    • ✨Our Features
      • Chat Management System
      • Broadcast Messages
      • Multiple Team Member Access
      • CRM System
      • Brand Management System
      • Analytics
  • Module - Tutorial
    • 🛠️Getting set up
    • 🏪Create workspace
    • 🧑Connect to channels
      • WhatsApp Web
      • WhatsApp API
        • WhatsApp Cloud API
        • Gupshup
        • 360dialog
      • Telegram
      • LINE
      • WeChat Business
        • Integration
      • Email
        • Enable IMAP access
    • 📘Upload contacts
      • How to upload a new contact?
      • How to upload new contacts in bulk?
      • How to merge & unmerge contact?
    • 👩‍🏫Set up profile
    • 🔁Messages
      • How to edit name?
      • How to open CRM pop out widget?
      • How to reply customer with another channel?
      • How to use snippet in message section quickly?
      • How to use WhatsApp template message in message section quickly?
      • How to send out personalized WhatsApp template message?
    • 💨Quick reply
      • How to set greeting message?
    • 🗣️Broadcast
      • Personalized Broadcast
      • Personalized Broadcast for WhatsApp
      • Reminder Broadcast
      • Download Broadcast Report
    • 🔍Workflow (Beta)
    • ⚙️Settings
      • WhatsApp Templates
      • Snippets
      • Users
      • Contact Fields
      • Tag
  • Use Cases
    • 🎨For Sales & Marketing Team
    • 🖥️For Customer Support Team
    • 📻For Procurement Team
    • 🧭For Human Resource Team
  • Benefits
    • List Your Business in WhatsApp Business Search
    • WhatsApp Commerce
    • Visible Display Name for Verified Businesses
    • Immediate Instant Messaging for Verified Businesses
    • New Verticals Allow in WhatsApp Business API
    • Getting Green Tick Verification Badge
  • FAQ
    • Why I cannot send out WhatsApp messages?
    • Why I cannot receive incoming message from user?
    • Why I cannot search for my LINE ID?
    • Can I use Wechat Official Account to join WeChat Group?
    • If I saw double tick in Message module, does it mean that my contact has received & read my message?
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On this page
  • How to control an account's visibility via the WhatsApp Business Manager
  • For a phone number
  • At account level
  • Think strategically about your presence on Business search
  • Tip 1: Consider how your brand shows up in search results
  • Tip 2: Create unique account display names
  • Tip 3: Reflect the purpose of the account in the display name
  • Tip 4: Reflect the purpose of the account in the templated responses
  1. Benefits

List Your Business in WhatsApp Business Search

WhatsApp Business Search

PreviousFor Human Resource TeamNextWhatsApp Commerce

Last updated 2 years ago

WhatsApp Business Search is a feature for people to find businesses and start conversations with trusted, API accounts on WhatsApp.

At the moment this feature is available only in Brazil, Indonesia, Mexico, Colombia and the UK.

By typing the name of a verified business they want to contact, the user will see one or many business results, e.g type ‘american’ - ‘american express would display’.

Tapping on a result opens a chat view where a user can send the first message.

How to control an account's visibility via the WhatsApp Business Manager

Do not turn ‘on’ visibility for accounts focused on marketing/promotions; but do turn ‘on’ visibility for the account(s) that support user-initiated messages.

Visibility can be managed:

For a phone number

At account level

Think strategically about your presence on Business search

Tip 1: Consider how your brand shows up in search results

Simplify your business presence to make it more appealing for consumers to get in touch by making visible one account with a brand-oriented display name.

Pros:

  • Highly marketable and promotable

  • Reduces overall number of templates

Cons:

  • Wider variety of use cases need preparation and management

  • Less ability to tailor initial response message to expected use cases

Tip 2: Create unique account display names

To ensure a high quality, confusion-free experience for people, duplicated display names will not be displayed. Review your display names and ensure those that you wish to be visible are change to a unique name and switch their visibility to “on”.

Tip 3: Reflect the purpose of the account in the display name

Tip 4: Reflect the purpose of the account in the templated responses

This is one of the many benefits of using WhatsApp Business API for your businesses. Your business can get an extra traffic to your WhatsApp channel and store. If you have not signed up for WhatsApp Business API account, please do so by clicking on the below Page Link.

WhatsApp API
WhatsApp Business Search
Only Verified WhatsApp Business is able to list in WhatsApp Business Search
Turn on your WhatsApp Business Search visibility in Facebook Business Manager
WhatsApp Business visibility
WhatsApp search result
Unique account display name
Purpose of the display name
Purpose of template responses