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oChats.io
  • 👋Welcome to oChats.io
  • Overview
    • 💡What we do
    • ✨Our Features
      • Chat Management System
      • Broadcast Messages
      • Multiple Team Member Access
      • CRM System
      • Brand Management System
      • Analytics
  • Module - Tutorial
    • 🛠️Getting set up
    • 🏪Create workspace
    • 🧑Connect to channels
      • WhatsApp Web
      • WhatsApp API
        • WhatsApp Cloud API
        • Gupshup
        • 360dialog
      • Telegram
      • LINE
      • WeChat Business
        • Integration
      • Email
        • Enable IMAP access
    • 📘Upload contacts
      • How to upload a new contact?
      • How to upload new contacts in bulk?
      • How to merge & unmerge contact?
    • 👩‍🏫Set up profile
    • 🔁Messages
      • How to edit name?
      • How to open CRM pop out widget?
      • How to reply customer with another channel?
      • How to use snippet in message section quickly?
      • How to use WhatsApp template message in message section quickly?
      • How to send out personalized WhatsApp template message?
    • 💨Quick reply
      • How to set greeting message?
    • 🗣️Broadcast
      • Personalized Broadcast
      • Personalized Broadcast for WhatsApp
      • Reminder Broadcast
      • Download Broadcast Report
    • 🔍Workflow (Beta)
    • ⚙️Settings
      • WhatsApp Templates
      • Snippets
      • Users
      • Contact Fields
      • Tag
  • Use Cases
    • 🎨For Sales & Marketing Team
    • 🖥️For Customer Support Team
    • 📻For Procurement Team
    • 🧭For Human Resource Team
  • Benefits
    • List Your Business in WhatsApp Business Search
    • WhatsApp Commerce
    • Visible Display Name for Verified Businesses
    • Immediate Instant Messaging for Verified Businesses
    • New Verticals Allow in WhatsApp Business API
    • Getting Green Tick Verification Badge
  • FAQ
    • Why I cannot send out WhatsApp messages?
    • Why I cannot receive incoming message from user?
    • Why I cannot search for my LINE ID?
    • Can I use Wechat Official Account to join WeChat Group?
    • If I saw double tick in Message module, does it mean that my contact has received & read my message?
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  1. Module - Tutorial
  2. Connect to channels

WhatsApp API

Connect to official WhatsApp API

PreviousWhatsApp WebNextWhatsApp Cloud API

Last updated 1 year ago

Important Note: Once you have decided to use WhatsApp API, you are required to use a 3rd party software like oChats.io in order to receive and send messages to your customers. You will no longer able to access normal WhatsApp app and WhatsApp Business app.

There are 3 available WhatsApp API selections which you can choose from:

  • WhatsApp Cloud API (coming soon)

  • Gupshup

  • 360dialog

Gupshup is an official WhatsApp Business Service Provider (BSP). It is officially appointed by Meta to distribute official WhatsApp Business API. You can check their official website .

Headquartered in Silicon Valley, Gupshup is the world’s most advanced bot and messaging platform. It enables developers to quickly and easily build, test, deploy and manage chat bots across all messaging channels. Gupshup has been a pioneer in messaging and bots, long before they became trendy. Gupshup’s messaging platform is used by over 30,000 businesses, leading companies such as FlipKart, OLA, Facebook, Twitter, ICICI, HDFC and ZeeTV. Gupshup’s platform handles over 4 billion messages per month and over 150 billion cumulative. Gupshup also developed a smart-messaging app, Teamchat, which introduced patent-pending “smart” messages in 2014, only now being offered by other messaging apps. Gupshup’s bot platform provides tools for the entire bot lifecycle enabling developers to quickly and easily build, test, deploy, monitor and track bots. Gupshup is founded by Mr. Beerud Sheth, a serial entrepreneur, who previously founded Elance, Gupshup is funded by investors such as Charles River Ventures, Helion Venture Partners and Globespan Capital Partners.

360dialog is also an official WhatsApp Business Service Provider (BSP). It is officially appointed by Meta to distribute official WhatsApp Business API. You can check their official website .

Besides that, 360dialog is the most advanced mobile conversation hub. Its WhatsApp focused multi-channel messaging platform enables brands to connect all mobile touch points and build personalized 1-to-1 conversations with their customers. 360dialog provides solutions for all relevant use cases for the WhatsApp Business API, like integrations and newsletter tools.

Warning: Once you have changed your existing WhatsApp number over to WhatsApp Business API, you will no longer able to join any WhatsApp Group. Please take note.

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