# WhatsApp Cloud API

As you know that WhatsApp is owned by Meta, hence you will be connecting your WhatsApp API using Meta Business Manager. Before connecting to WhatsApp Cloud API, please ensure you have this ready before hand:

* A Facebook Business Manager account (*Newly created Facebook accounts may not be approved*)
* A mobile number/landline number which has no account with WhatsApp before

{% hint style="info" %}
**Important Note**:

* **Facebook Business Manager**: Make sure your Facebook Business Manager complies to [WhatsApp Commerce Policy](https://www.whatsapp.com/legal/commerce-policy).
* **Mobile/landline number**:
  * Make sure there is no **Interactive Voice Response (IVR)** in your phone. It prevents you from answering the call for WhatsApp OTP verification
  * Make sure you are not using any toll **free number** as your official WhatsApp number.
* Newly created Facebook accounts may not be approved of using WhatsApp Cloud API.
  {% endhint %}

Connecting to WhatsApp Cloud API is easy. All you need to do is follow the steps in *WhatsApp Cloud API onboarding flow*.

### For New & Fresh Number

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2F6avCDJjD5lAtITL1XDdP%2Fimage.png?alt=media&#x26;token=4101c545-baaa-4642-b7ae-d8e931bd845c" alt=""><figcaption></figcaption></figure>

**Step 1**: Follow the prompt on Facebook Business Manager to share your account with oChats.

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2FPYUmOhACL5l9VWg1qvdE%2FWhatsApp%20Image%202026-02-14%20at%2014.32.04.jpeg?alt=media&#x26;token=e482669c-80be-4a0c-adda-2f1d5df20c17" alt=""><figcaption></figcaption></figure>

**Step 2**: Select a business portfolio & select "Create a WhatsApp Business account".

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2FX54p4m89O6b4Wj0j8Pr5%2FWhatsApp%20Image%202026-02-14%20at%2013.53.16.jpeg?alt=media&#x26;token=48db5994-6f77-41b8-91d4-4dd4f949ab65" alt=""><figcaption></figcaption></figure>

**Step 3**: Choose add a new number. Proceed to insert your phone number & verify for OTP.

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2FZy0eT2PUPLk8SLE3xh5Z%2FWhatsApp%20Image%202026-02-14%20at%2014.07.31.jpeg?alt=media&#x26;token=6f82c076-8e9e-4fbf-8fd8-e177828d05c0" alt=""><figcaption></figcaption></figure>

**Step 4**: Insert your OTP code

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2FvTAPuxnp4LIinD9RrSL7%2FWhatsApp%20Image%202026-02-14%20at%2017.15.21.jpeg?alt=media&#x26;token=00e3fbc3-9b47-476d-9ab1-16a4703bb296" alt=""><figcaption></figcaption></figure>

**Step 5**: Wait for your account connects to oChats and click on "Continue to feature setup".

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2FanTljWNQNo7tYE800fF8%2FWhatsApp%20Image%202026-02-14%20at%2014.33.50.jpeg?alt=media&#x26;token=5a265496-ca86-4b58-934d-28e927dab936" alt=""><figcaption></figcaption></figure>

**Step 6**: Upon approval from WhatsApp, you will receive a notification from your WhatsApp manager that your WABA (WhatsApp Business Account) is now live.

### For Existing WhatsApp Business Number

**Step 1**: Follow the prompt on Facebook Business Manager to share your account with oChats.

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2FPYUmOhACL5l9VWg1qvdE%2FWhatsApp%20Image%202026-02-14%20at%2014.32.04.jpeg?alt=media&#x26;token=e482669c-80be-4a0c-adda-2f1d5df20c17" alt=""><figcaption></figcaption></figure>

**Step 2**: Choose / Create a new business portfolio in your Meta Business Manager. Then, click on "Connect a WhatsApp Business App".

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2FX54p4m89O6b4Wj0j8Pr5%2FWhatsApp%20Image%202026-02-14%20at%2013.53.16.jpeg?alt=media&#x26;token=48db5994-6f77-41b8-91d4-4dd4f949ab65" alt=""><figcaption></figcaption></figure>

**Step 3**: Scan QR code using your existing WhatsApp Business App

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2Fh9FVNU3cN2jEK39Rya4g%2FWhatsApp-API-QR-code-authentication-3.jpg?alt=media&#x26;token=370dbaf2-61e9-4a7c-9f01-700f94ef7471" alt=""><figcaption></figcaption></figure>

**Step 4**: Wait for it to connect.

<figure><img src="https://4079043538-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnOcbMn8jRSRsyx5dQeIE%2Fuploads%2FanTljWNQNo7tYE800fF8%2FWhatsApp%20Image%202026-02-14%20at%2014.33.50.jpeg?alt=media&#x26;token=5a265496-ca86-4b58-934d-28e927dab936" alt=""><figcaption></figcaption></figure>