If I saw double tick in Message module, does it mean that my contact has received & read my message?

If you see there are double tick, it is not necessary that all messages has been delivered or read. This function varies based on the channel you connect. If you connect to the below channel, please expect the following result

ChannelsAvailable / Not Available

WhatsApp API - Gupshup

Available. Please enable it at your Gupshup portal (Gupshup dashboard → webbook → Message events settings)

WhatsApp API - Cloud API

Coming soon

WhatsApp Web

Coming soon

Facebook Messenger

Available by default


Available by default. Only have Seen function.

LINE Business

Not available


Not available

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