# Workflow (Beta) Workflow function allows you to automate incoming inquiries easily. Here are some of the examples of workflow you can create * [oChats.io](https://wa.me/60166736057) * [Maxis](https://wa.me/60123451123) * [CIMB](https://wa.me/60322610888) * [Air Selangor](https://wa.me/60320885400) Next, we will guide you through every function within the workflow. ### Trigger Trigger is defined as an event that causes a workflow to be activated / ran / launched / executed. We have built 4 types of triggers for your workflow * **Open conversation**: When someone starts a conversation, a specific workflow will be triggered. It can be either user or business starts an existing conversation (*in other words, existing contact which has messaged you before*). * **Closed conversation**: When someone closes/ends a conversation, a specific workflow will be triggered. Only business is allowed to close a conversation. * **Add to contact list**: When a contact is added into Contacts section, a specific workflow will be triggered. This trigger is suitable to use when a new contact messages you for the first time. * **Add a tag**: When someone added a tag, a specific workflow will be triggered. ### Action Action is defined as a specific action which is ready to be executed if a trigger has executed. We have built 13 actions which you can use it in your workflow. * **Wait duration**: Wait for a certain duration before execute an action. * **Send message**: Send saved message to your customer. * **Send WhatsApp template message**: Send approved WhatsApp template message to your customer. * **Receive message**: Receive a message from customer (*Type of what message you expect to receive from your contact*). * **Default message**: Default message will be sent out when your customer replies the wrong message. For eg, if your customer didn't reply back one of the options in *Receive Message* function, then this *Default Message* will be triggered and sent to your customer. * **Update tag**: Update a specific tag in the Contact section. * **Update email**: Update customer's email. * **Update contact number**: Update customer's contact number. * **Update country**: Update customer's country. * **Update language**: Update customer's language. * **Assign to a team members**: Assign the current conversation to a specific team member. * **Jump to another workflow**: Continue the current workflow to another workflow. * **Open conversation**: Open a conversation * **Close conversation**: Close/End a conversation * **On Business Hours**: Coming soon * **Off Business Hours**: Coming soon Hopefully, this provides a quick guide for your understanding. If you need our help to build chatbot for your business, please visit our [website](https://ochats.io/website-chat-bot-malaysia/) for more information on chatbot development service. {% hint style="info" %} **Tips**: It is recommended to build a chatbot with great user experience in mind. Don't build too many complex layers because it leaves a bad taste in your customer experience. Make sure leave an obvious option for customer to reach out to live agent. {% endhint %} {% embed url="" %} Now, let's build a workflow chatbot.