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oChats.io
  • 👋Welcome to oChats.io
  • Overview
    • 💡What we do
    • ✨Our Features
      • Chat Management System
      • Broadcast Messages
      • Multiple Team Member Access
      • CRM System
      • Brand Management System
      • Analytics
  • Module - Tutorial
    • 🛠️Getting set up
    • 🏪Create workspace
    • 🧑Connect to channels
      • WhatsApp Web
      • WhatsApp API
        • WhatsApp Cloud API
        • Gupshup
        • 360dialog
      • Telegram
      • LINE
      • WeChat Business
        • Integration
      • Email
        • Enable IMAP access
    • 📘Upload contacts
      • How to upload a new contact?
      • How to upload new contacts in bulk?
      • How to merge & unmerge contact?
    • 👩‍🏫Set up profile
    • 🔁Messages
      • How to edit name?
      • How to open CRM pop out widget?
      • How to reply customer with another channel?
      • How to use snippet in message section quickly?
      • How to use WhatsApp template message in message section quickly?
      • How to send out personalized WhatsApp template message?
    • 💨Quick reply
      • How to set greeting message?
    • 🗣️Broadcast
      • Personalized Broadcast
      • Personalized Broadcast for WhatsApp
      • Reminder Broadcast
      • Download Broadcast Report
    • 🔍Workflow (Beta)
    • ⚙️Settings
      • WhatsApp Templates
      • Snippets
      • Users
      • Contact Fields
      • Tag
  • Use Cases
    • 🎨For Sales & Marketing Team
    • 🖥️For Customer Support Team
    • 📻For Procurement Team
    • 🧭For Human Resource Team
  • Benefits
    • List Your Business in WhatsApp Business Search
    • WhatsApp Commerce
    • Visible Display Name for Verified Businesses
    • Immediate Instant Messaging for Verified Businesses
    • New Verticals Allow in WhatsApp Business API
    • Getting Green Tick Verification Badge
  • FAQ
    • Why I cannot send out WhatsApp messages?
    • Why I cannot receive incoming message from user?
    • Why I cannot search for my LINE ID?
    • Can I use Wechat Official Account to join WeChat Group?
    • If I saw double tick in Message module, does it mean that my contact has received & read my message?
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  1. Module - Tutorial

Broadcast

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Last updated 2 years ago

Steps:

  1. Go to Broadcast

  2. Click on + Create Broadcast

  3. Select the channel you want to broadcast

  4. Select Schedule Now/Schedule Later

  5. Insert Broadcast Name (this information serves as your reference purpose only)

  6. Select type of broadcast

    • One to One: Send message to any/all of the contacts with specific tag. However, this function will not work on WhatsApp conversation if the contact you want to send to has not contacted you for more than 24 hours. If this happens, please choose Template Message

    • Template Message: Use this template message to initiate/send the message to your customer first.

  7. Insert/Choose the text message/template message you want to send out.

    • One to One: Insert text message & upload any media (if any).

    • Template Message: Choose one of the approved templates.

  8. Select your Target Audience with all/any of the selected tag(s).

  9. Insert the tag you want to target and press Enter.

  10. Click Submit.

Steps:

  1. Go to Broadcast

  2. Click on + Create Broadcast

  3. Select the channel you want to broadcast

  4. Select Schedule Now/Schedule Later

  5. Insert Broadcast Name (this information serves as your reference purpose only)

  6. Insert the text message you want to send out upload any media (if any).

  7. Select your Target Audience with all/any of the selected tag(s).

  8. Insert the tag you want to target and press Enter.

  9. Click Submit.

Steps:

  1. Go to Broadcast

  2. Click on + Create Broadcast

  3. Select the channel you want to broadcast

  4. Select Schedule Now/Schedule Later

  5. Insert Broadcast Name (this information serves as your reference purpose only)

  6. Insert the text message you want to send out upload any media (if any).

  7. Select your Target Audience with all/any of the selected tag(s).

  8. Insert the tag you want to target and press Enter.

  9. Click Submit.

Visual Steps

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