Find out how oChats.io can help customer support team to propel.
Customer support team can use these functions to help their daily tasks.
Chat Management System
They can communicate with existing customers in 1 platform. Most importantly, they can reply to their customer whichever channels their customer contacts them.
Broadcast Messages
Customer support team can broadcast their announcement messages to their customers. They can plan ahead their announcement campaign ahead of times by using our scheduling function.
CRM System
Customer support team can manage every problem raised by customers using tag management system. They will be able to filter out the contact based on the tag they have inserted in every contact.
Multiple Team Member Access
oChats.io allows businesses to invite more users to use this software. Users can transfer the conversation from 1 person to another easily.
Brand Management System
Customer support team can juggle from 1 brand to another easily and manage all the problem raised for different brands/businesses in 1 platform.