Business Hours

Setting up your business hours allows oChats.io to understand when your team is available to respond and when your office is closed.

🎯 Why Configure Business Hours?

The primary purpose of defining your operational hours is to connect them with the Workflow module. By establishing a clear schedule, you can automatically trigger specific actions based on the time a customer reaches out.

• Automated Away Messages: Ensure customers receive an immediate, polite response when they message you outside of working hours.

• Expectation Management: Inform clients of your official operating schedules so they know exactly when to expect a live agent to follow up.

⚙️ How It Works

1. Define Your Schedule: Set your standard operational hours and time zone directly within this settings panel for each day of the week.

2. Link to Workflows: Once saved, these hours serve as a time-based condition inside your automation rules.

3. Trigger Responses: The system evaluates incoming messages against your predetermined business hours. If a message arrives during your designated "Away" periods, the Workflow module will automatically deploy your customized out-of-office response.

📘 Next Steps: After configuring your schedule here, head over to the Workflow (Beta) module to design and activate your automated away-message sequences.