Setting Business Hours
Set your business hours so oChats.io knows when your team is online.
🎯 Why Configure Business Hours?
The primary purpose of defining your operational hours is to connect them with the Workflow module. By establishing a clear schedule, you can automatically trigger specific actions based on the time a customer reaches out.
Automated Away Messages: Ensure customers receive an immediate, polite response when they message you outside of working hours.
Expectation Management: Inform clients of your official operating schedules so they know exactly when to expect a live agent to follow up.
⚙️ How It Works
Define Your Schedule: Set your standard operational hours and time zone directly within this settings panel for each day of the week.
Link to Workflows: Once saved, these hours serve as a time-based condition inside your automation rules.
Trigger Responses: The system evaluates incoming messages against your predetermined business hours. If a message arrives during your designated "Away" periods, the Workflow module will automatically deploy your customized out-of-office response.
📘 Next Steps: After configuring your schedule here, head over to the Workflow (Beta) module to design and activate your automated away-message sequences.
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