> For the complete documentation index, see [llms.txt](https://docs.ochats.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ochats.io/module-tutorial/settings/business-hours.md).

# Business Hours

### 🎯 Why Configure Business Hours?

The primary purpose of defining your operational hours is to connect them with the Workflow module. By establishing a clear schedule, you can automatically trigger specific actions based on the time a customer reaches out.

* Automated Away Messages: Ensure customers receive an immediate, polite response when they message you outside of working hours.
* Expectation Management: Inform clients of your official operating schedules so they know exactly when to expect a live agent to follow up.

<figure><img src="/files/JQFNoSxs4jZggcsbp1j4" alt=""><figcaption></figcaption></figure>

### ⚙️ How It Works

1. Define Your Schedule: Set your standard operational hours and time zone directly within this settings panel for each day of the week.
2. Link to Workflows: Once saved, these hours serve as a time-based condition inside your automation rules.
3. Trigger Responses: The system evaluates incoming messages against your predetermined business hours. If a message arrives during your designated "Away" periods, the Workflow module will automatically deploy your customized out-of-office response.

📘 Next Steps: After configuring your schedule here, head over to the [Workflow (Beta)](https://app.gitbook.com/o/DAF1RcFIzvs8Tc5tJ5Jf/s/nOcbMn8jRSRsyx5dQeIE/~/edit/~/changes/70/module-tutorial/settings/business-hours) module to design and activate your automated away-message sequences.

<figure><img src="/files/OH0mumPwZhXPwXlsZhST" alt=""><figcaption></figcaption></figure>