# oChats.io

## oChats.io

- [Welcome to oChats.io](https://docs.ochats.io/welcome-to-ochats.io.md): This documentation contains all product information, how-to guides & everything you need to know about oChats.io
- [What we do](https://docs.ochats.io/overview/what-we-do.md): We provide an omnichannel messaging software for businesses & brands.
- [Our Features](https://docs.ochats.io/overview/our-features.md): Use our features to propel your business to the next level.
- [Chat Management System](https://docs.ochats.io/overview/our-features/chat-management-system.md)
- [Broadcast Messages](https://docs.ochats.io/overview/our-features/broadcast-messages.md)
- [Multiple Team Member Access](https://docs.ochats.io/overview/our-features/multiple-team-member-access.md)
- [CRM System](https://docs.ochats.io/overview/our-features/crm-system.md)
- [Brand Management System](https://docs.ochats.io/overview/our-features/brand-management-system.md)
- [Analytics](https://docs.ochats.io/overview/our-features/analytics.md)
- [Helpdesk Ticketing System](https://docs.ochats.io/overview/our-features/helpdesk-ticketing-system.md): The oChats.io Helpdesk Ticketing System bridges the gap between instant messaging and structured customer support. Instead of losing track of customer issues in a continuous chat stream, this module a
- [Appointment Booking Form](https://docs.ochats.io/overview/our-features/appointment-booking-form.md)
- [Getting set up](https://docs.ochats.io/module-tutorial/getting-set-up.md): Let us guide you one step at a time.
- [Create workspace](https://docs.ochats.io/module-tutorial/create-workspace.md): Create new workspace in order to manage all of your brands/businesses under a group of companies.
- [Connect to channels](https://docs.ochats.io/module-tutorial/connect-to-channels.md): Connect to your desired business communication channels for every businesses you have.
- [WhatsApp Web](https://docs.ochats.io/module-tutorial/connect-to-channels/whatsapp-web.md): Scan QR code to connect to your WhatsApp account
- [WhatsApp API](https://docs.ochats.io/module-tutorial/connect-to-channels/whatsapp-api.md): Connect to official WhatsApp API
- [WhatsApp Cloud API](https://docs.ochats.io/module-tutorial/connect-to-channels/whatsapp-api/whatsapp-cloud-api.md): Connect directly to WhatsApp with WhatsApp Cloud API
- [Gupshup](https://docs.ochats.io/module-tutorial/connect-to-channels/whatsapp-api/gupshup.md): Connect to Gupshup, official WhatsApp Business API provider
- [360dialog](https://docs.ochats.io/module-tutorial/connect-to-channels/whatsapp-api/360dialog.md): Connect to 360dialog, official WhatsApp Business API provider
- [Telegram](https://docs.ochats.io/module-tutorial/connect-to-channels/telegram.md): Connect to Telegram via official Telegram BotFather.
- [LINE](https://docs.ochats.io/module-tutorial/connect-to-channels/line.md): Connect to official LINE Business Account.
- [WeChat Business](https://docs.ochats.io/module-tutorial/connect-to-channels/wechat-business.md): Connect to official WeChat account and gain access to its API
- [Integration](https://docs.ochats.io/module-tutorial/connect-to-channels/wechat-business/integration.md): WeChat Business 2-step Integration
- [Email](https://docs.ochats.io/module-tutorial/connect-to-channels/email.md): Connect to your existing email account via SMTP
- [Enable IMAP access](https://docs.ochats.io/module-tutorial/connect-to-channels/email/enable-imap-access.md): Email configuration onfiguration for Gmail, Outlook and more.
- [Upload contacts](https://docs.ochats.io/module-tutorial/upload-contacts.md)
- [How to upload a new contact?](https://docs.ochats.io/module-tutorial/upload-contacts/how-to-upload-a-new-contact.md)
- [How to upload new contacts in bulk?](https://docs.ochats.io/module-tutorial/upload-contacts/how-to-upload-new-contacts-in-bulk.md)
- [How to merge & unmerge contact?](https://docs.ochats.io/module-tutorial/upload-contacts/how-to-merge-and-unmerge-contact.md)
- [Set up profile](https://docs.ochats.io/module-tutorial/set-up-profile.md): Create your business and individual profile
- [Messages](https://docs.ochats.io/module-tutorial/messages.md): Reply to your customer across all communication channels
- [How to edit name?](https://docs.ochats.io/module-tutorial/messages/how-to-edit-name.md): Edit name in Messages section
- [How to open CRM pop out widget?](https://docs.ochats.io/module-tutorial/messages/how-to-open-crm-pop-out-widget.md): Open CRM pop out widget
- [How to reply customer with another channel?](https://docs.ochats.io/module-tutorial/messages/how-to-reply-customer-with-another-channel.md): Reply customer with another channel.
- [How to use snippet in message section quickly?](https://docs.ochats.io/module-tutorial/messages/how-to-use-snippet-in-message-section-quickly.md): Shortcut for Snippet in Message section
- [How to use WhatsApp template message in message section quickly?](https://docs.ochats.io/module-tutorial/messages/how-to-use-whatsapp-template-message-in-message-section-quickly.md): Shortcut for WhatsApp Template in Message section
- [How to send out personalized WhatsApp template message?](https://docs.ochats.io/module-tutorial/messages/how-to-send-out-personalized-whatsapp-template-message.md): Personalized your WhatsApp template
- [How to book an appointment?](https://docs.ochats.io/module-tutorial/messages/how-to-book-an-appointment.md)
- [Quick reply](https://docs.ochats.io/module-tutorial/quick-reply.md): Automated messages
- [How to set greeting message?](https://docs.ochats.io/module-tutorial/quick-reply/how-to-set-greeting-message.md): Create greeting message.
- [Broadcast](https://docs.ochats.io/module-tutorial/broadcast.md)
- [Personalized Broadcast](https://docs.ochats.io/module-tutorial/broadcast/personalized-broadcast.md): Increase your promotional message's click-through rate (CTA) with personalized broadcast messages
- [Personalized Broadcast for WhatsApp](https://docs.ochats.io/module-tutorial/broadcast/personalized-broadcast-for-whatsapp.md): Increase your promotional message's click-through rate (CTA) with personalized broadcast messages
- [Reminder Broadcast](https://docs.ochats.io/module-tutorial/broadcast/reminder-broadcast.md): Create & schedule automated reminder message
- [Download Broadcast Report](https://docs.ochats.io/module-tutorial/broadcast/download-broadcast-report.md)
- [Workflow (Beta)](https://docs.ochats.io/module-tutorial/workflow-beta.md): Automate incoming inquiries with workflow automation
- [Tickets](https://docs.ochats.io/module-tutorial/tickets.md): The Tickets module gives your team a centralized platform to manage, prioritize, and resolve customer issues efficiently.
- [Settings](https://docs.ochats.io/module-tutorial/settings.md)
- [WhatsApp Templates](https://docs.ochats.io/module-tutorial/settings/whatsapp-templates.md): How to create new WhatsApp template?
- [Snippets](https://docs.ochats.io/module-tutorial/settings/snippets.md): How to create new snippet?
- [Users](https://docs.ochats.io/module-tutorial/settings/users.md)
- [Contact Fields](https://docs.ochats.io/module-tutorial/settings/contact-fields.md): Create your own contact field
- [Tag](https://docs.ochats.io/module-tutorial/settings/tag.md): It is a library of your tags
- [Business Hours](https://docs.ochats.io/module-tutorial/settings/business-hours.md): Setting up your business hours allows oChats.io to understand when your team is available to respond and when your office is closed.
- [API Tokens](https://docs.ochats.io/module-tutorial/settings/api-tokens.md)
- [Webhooks](https://docs.ochats.io/module-tutorial/settings/webhooks.md)
- [API Docs](https://docs.ochats.io/module-tutorial/settings/api-docs.md): Programmatically manage contacts, send messages, and subscribe to real-time webhook events.
- [For Sales & Marketing Team](https://docs.ochats.io/use-cases/for-sales-and-marketing-team.md): Find out how oChats.io can help sales & marketing team to propel.
- [For Customer Support Team](https://docs.ochats.io/use-cases/for-customer-support-team.md): Find out how oChats.io can help customer support team to propel.
- [For Procurement Team](https://docs.ochats.io/use-cases/for-procurement-team.md): Find out how oChats.io can maximize procurement team's efficiency.
- [For Human Resource Team](https://docs.ochats.io/use-cases/for-human-resource-team.md): Find out how oChats.io can help human resource team to manage internal employees better.
- [List Your Business in WhatsApp Business Search](https://docs.ochats.io/benefits/list-your-business-in-whatsapp-business-search.md): WhatsApp Business Search
- [WhatsApp Commerce](https://docs.ochats.io/benefits/whatsapp-commerce.md): Use WhatsApp to transact
- [Visible Display Name for Verified Businesses](https://docs.ochats.io/benefits/visible-display-name-for-verified-businesses.md): All verified business will shown Display Name instead of phone number
- [Immediate Instant Messaging for Verified Businesses](https://docs.ochats.io/benefits/immediate-instant-messaging-for-verified-businesses.md): Additional phone numbers can start messaging immediately for verified businesses
- [New Verticals Allow in WhatsApp Business API](https://docs.ochats.io/benefits/new-verticals-allow-in-whatsapp-business-api.md): New verticals are allowed in WhatsApp API
- [Getting Green Tick Verification Badge](https://docs.ochats.io/benefits/getting-green-tick-verification-badge.md): Apply verification with your BSP or directly with Meta
- [Why I cannot send out WhatsApp messages?](https://docs.ochats.io/faq/why-i-cannot-send-out-whatsapp-messages.md)
- [Why I cannot receive incoming message from user?](https://docs.ochats.io/faq/why-i-cannot-receive-incoming-message-from-user.md)
- [Why I cannot search for my LINE ID?](https://docs.ochats.io/faq/why-i-cannot-search-for-my-line-id.md)
- [Can I use Wechat Official Account to join WeChat Group?](https://docs.ochats.io/faq/can-i-use-wechat-official-account-to-join-wechat-group.md)
- [If I saw double tick in Message module, does it mean that my contact has received & read my message?](https://docs.ochats.io/faq/if-i-saw-double-tick-in-message-module-does-it-mean-that-my-contact-has-received-and-read-my-message.md)